Noun Naturals Trust Pilot - Not a scam, just some delays

I wanted to take a moment to address something that’s been weighing on us lately. We’ve seen the comments, the reviews, and the messages, and I want to clear the air—Noun Naturals is not a scam. We've been in business for over 8 years, proudly providing high-quality natural and organic hair care products to over 600,000 customers worldwide.

The past three months have been a real challenge for us. We hit a significant supply chain issue that threw a wrench into our operations. Orders were delayed, emails piled up, and our usually reliable customer service couldn’t keep up. To everyone who felt unheard or frustrated during this time—we are truly sorry. This was not the experience we strive to offer, and we know we let some of you down.

We’ve fixed the supply chain issues and are fully back on track. However, the ripple effect of those delays has been tough. Our original Trustpilot account, which showcased years of positive reviews, was deleted when we transitioned to a new profile. Unfortunately, this led to our new page being flooded with negative experiences from this brief, challenging period.

We know actions speak louder than words, so here’s what we’re doing: If you had any issues with your order, please email us directly at admin@nounnaturals.com. Our team is here to help and make things right.

Thank you to everyone who has stuck with us through this. We’re committed to earning back your trust and continuing to provide the best natural hair care products, created to the highest standards of ISO 16128.

We appreciate every one of you—your support means the world to us.

With gratitude,
Khaled
Founder, Noun Naturals