Return Policy

At Noun Naturals, we want every purchase to feel like a win. That’s why we offer a 10 Day Satisfaction Guarantee* so you can try your products with confidence. If you don’t like something, you can return it for a refund as long as it meets the criteria below.

Return Window

You have 10 days from the date your order is delivered to start a return.

Customers are responsible for return shipping costs. Prepaid return labels are not provided.

Eligibility for Returns

To qualify for a return under the 10 Day Satisfaction Guarantee*, the following rules apply:

• Returns must be initiated within 10 days of delivery
• Lightly used products are ok
• Products that arrive significantly used, empty, or heavily damaged from customer use cannot be refunded
• Proof of purchase (receipt, order confirmation, etc.) is required

*The 10 Day Satisfaction Guarantee applies only to eligible items. Any product listed as non returnable below is not covered.

Non Returnable and Final Sale Items

These items cannot be returned or refunded for any reason:

• All bars of soap
• Combs and brushes
• Bundle sets of any kind (Hair Care Bundle, Beard Care Bundle, Skin Care Bundles, etc.)
• Any order purchased with a discount including but not limited to:
• Discount codes
• Holiday sales
• Flash sales
• Black Friday or Cyber Monday deals
• Seasonal promotions
• Any order placed at a reduced price during the holiday season or major sale periods

If it was discounted in any way, it is automatically final sale.

How to Start a Return

Email us at admin@nounnaturals.com with your order number and your reason for return
Once approved, we’ll send you step by step return instructions
Ship your item back through any carrier you choose. For your protection, we strongly recommend using a trackable shipping option

Damaged, Missing, or Incorrect Items

If something arrives damaged, something is missing, or your order is incorrect, please reach out within 5 days of delivery. Email admin@nounnaturals.com and include:

• Your order number
• Clear photos showing the issue
• Any proof needed to help us verify the claim

Once verified, we’ll fix the situation as quickly as possible.

Unauthorized Returns

Any product mailed to us without prior email approval may not be accepted or refunded. Always message us first before sending anything back.

Refunds

Once your return is received and inspected, we’ll email you to confirm that your refund has been processed.

Refunds go back to the original payment method. Processing time can vary depending on your bank or card provider.

Gifts

If a product was marked as a gift and shipped directly to you:

• It must be unused and in new condition
• You may request a refund or store credit
• Refunds always go back to the original payment method used by the gift giver
• If approved for store credit, a digital gift certificate will be emailed once the item is received

Shipping and Returns Process

• Customers cover return shipping costs
• Shipping fees are non refundable
• For returns valued over 75 dollars, we recommend using a trackable service or purchasing shipping insurance. Without tracking, we cannot guarantee that returned items will be received

If you lost your item or the package showed up damaged, proof must be provided for any claims.

Late or Missing Refunds

If you haven't received your refund after we’ve processed it:

• Double check your bank account
• Contact your credit card company
• Contact your bank since processing delays are super common

If you still don’t see the refund, email us at admin@nounnaturals.com and we’ll help you out.

International Orders

All orders placed outside the United States are final sale. Due to customs and regulatory restrictions, we cannot accept returns or issue refunds for international orders.